1. Introduction
This Privacy Policy describes how Koash Tech Services OPC Private Limited and its affiliates (“Koash Tech Services OPC Private Limited”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your personal data through our website https://www.inktale.online/ (the “Platform”).
- You may browse certain sections of the Platform without registering.
- We do not offer services outside India; your data will be processed within India.
- By using this Platform, you agree to this Privacy Policy and applicable Indian laws.
- If you do not agree, please do not use or access our Platform.
2. Collection of Information
We collect personal data when you use our Platform or interact with us. This may include:
- Information provided during registration such as:
- Name, date of birth, address, phone number, email ID, etc.
- Proof of identity or address documents.
- Sensitive personal data collected with your consent:
- Bank account, credit/debit card, or payment details.
- Biometric data such as facial or physiological information.
- Behavioral and transactional data from your Platform activity.
- Information shared with third-party business partners (under their own policies).
Important: We will never ask for your card PIN, passwords, or other sensitive details. Report suspicious activity immediately.
3. Usage of Information
We use your personal data to:
- Provide and improve our services.
- Assist sellers and partners with order processing.
- Enhance customer experience and resolve disputes.
- Inform you about offers, products, services, and updates (with opt-out options).
- Prevent fraud and ensure platform security.
- Conduct research, marketing, and analysis.
4. Sharing of Information
We may share your data with:
- Our affiliates and group entities (for services and marketing).
- Third parties such as sellers, service providers, logistics partners, payment gateways, and reward partners.
- Government or law enforcement agencies, when required by law or in good faith for:
- Compliance with legal obligations.
- Protection against fraud or illegal activities.
- Ensuring public and user safety.
5. Security Precautions
- We follow reasonable security practices to protect your data.
- Access to account information is protected via secure servers.
- However, internet transmissions may not be entirely secure.
- You are responsible for maintaining confidentiality of login credentials.
6. Data Deletion and Retention
- You can request to delete your account and associated data by contacting us at inktale.online@gmail.com.
- Deletion may be delayed if there are pending issues or claims.
- Once deleted, all associated data and access are lost.
- We retain data as long as necessary or required by law.
- Anonymized data may be retained for analytics.
7. Your Rights
You have the right to access, correct, or update your personal data directly through Platform functionalities.
8. Consent
- By using the Platform, you consent to data collection and processing under this policy.
- If you provide information about others, you confirm their consent.
- We may contact you via SMS, email, or calls for service purposes.
- You may withdraw consent anytime by contacting our Grievance Officer (mention “Withdrawal of consent for processing personal data”).
- Withdrawal is not retroactive and may limit certain services.
9. Refunds & Subscriptions
- For information on refunds, please visit our Refund Policy.
- Subscriptions activate immediately after payment confirmation.